Terms of Service

General

1. This registration is obligatory for the specific details indicated: months, weeks or lessons.
2. Each lesson lasts 45 minutes, after 90 minutes there is usually a 15-minute break, which does not count towards the lesson.  
3. The course fees must be paid prior to the start date of the course.
4. We guarantee a maximum number of 12 students. If the minimum number of 6 students is not reached, the number of lessons in the course will be reduced.
5. There is no compensation for missed classes or exams.
6. We reserve the right to cancel classes and exams under exceptional circumstances. When we are unable to provide you with an alternative date, we will reimburse the cost for lessons not given. We cannot answer to any further demands, unless they are based upon grossly negligent or intentional breach of contract. Due to the Covid19 pandemic we offer all our classes as hybrid training. This means the lessons take place face-to-face in our school and at the same time in our zoom online classroom. If, for necessary reasons, lessons cannot take place at the language school, we will provide you with virtual language training and/or e-Learning. Alternatively, we reserve the right to issue a voucher for the booked lessons so that you can attend your language course at a later date.
7. The minimum age of the participants is 18 years, or 16 years with the consent of the parents.
8. You may withdraw from the arranged course any time prior to its commencement. It is in your best interest, and also to avoid any misunderstandings, that we ask you to do this in written form. 
In relation to our expenses, we calculate the appropriate substitute costs to be the following:

• cancellation up to 30 days before course commencement: 75€
• cancellation between 29 and 15 days before commencement: 40 % of total fees
• cancellation between 14 and 2 days before commencement: 70 % of total fees
• cancellation 1 day before commencement: 90 % of total fees

For any cancellations thereafter or non-attendance of the participant, we will charge the full amount stated on the invoice. The customer remains free to demonstrate that the damage incurred is of a higher or lesser value. 
Exams cannot be cancelled, the full exam fee is due. Thereafter, 100 % of the total fee is required. 
9. When changing a booking, which must be done no later than 14 days prior to the start of the course / excursion, we ask for a fee of 75€ in order to compensate for our additional expenses. The same fee will be required to cover booking alterations regarding the course location or the positioning of a suitable replacement participant.
10. You may withdraw from the arranged course / excursion any time prior to its commencement. It is in your best interest, and also to avoid any misunderstandings, that we ask you to do this in written form. 
In relation to our expenses, we calculate the appropriate substitute costs to be the following:

•  up to 30 days before course commencement: 75€
• cancellation between 29 and 15 days before commencement: 40 % of total fees
• cancellation between 14 and 2 days before commencement: 70 % of total fees
• cancellation 1 day before commencement: 90 % of total fees

Thereafter, 100 % of the total fee is required. The verification of higher or lower fees due remains possible.

11. The place of jurisdiction is Düsseldorf.

Evening Courses

1. Billing does not occur by calendar month. One course month consists of four weeks. For courses that take place once a week, four appointments are combined to one course month. For courses that take place twice a week, one course month comprises eight appointments.
2. After your chosen course duration (three, six or nine months) has expired, there is no need to register for the course again, since the course is extended automatically on a monthly basis, unless we have received a written cancellation to end the contract. If you do not wish to continue with the course, please make sure to cancel in due time. The period of notice is four weeks before the end of your contract. Intensive course and private lessons do not need to be cancelled, as they are not automatically renewed.
3. Cancelled appointments due to public holidays or absence of teachers will be made up for in form of additional appointments at the end of your contract.
4. If you missed an appointment there will be no compensation except in two circumstances: If you missed an appointment due to illness and have provided a doctor’s certificate within three days of the onset of your illness / start date of the class, or if you missed appointments due to a holiday break during an ongoing evening class. We will consider your break if it is longer than two weeks and if you gave us a written notice two weeks before your holiday. The compensation will be as follows: Three missed appointments = one extra appointment; four missed appointments = two extra appointments; five missed appointments = three extra appointments. Missed classes (public holidays, absent teachers, private holiday breaks) do not affect the fixed cancellation date or the period of notice of your course. Please note that we can only consider holiday breaks twice per year.
5. The evening course chosen upon registration can only commence / continue with a sufficient number of participants (at least four). Evening courses that have already been paid for and are then cancelled by GoAcademy! will be refunded.

One-to-One Courses

1. Cancellations of arranged appointments for single tuition must be done no later than 48 hours before the lesson; otherwise the tuition hours will unfortunately have to be paid.
2. For booked and paid tuition hours, an entitlement to claim language tuition and fee reimbursement expires after two years.

Educational Leave

1. For application and claim of educational leave from work, the tuition lesson is obligatory for the participant. Times of absence must be immediately notified to the school’s management and to your employer.
2.  A change of booking (date, course, language) must take place promptly and be received by us in writing at the latest of 3 weeks prior to the start of the course. For short-term withdrawals (less than 3 weeks prior to start of course) point 6 of our booking conditions applies. This also applies if your employer does not accept the desired date for a holiday. In this case we ask for appropriate notification from your employer to be submitted to us. Up to 2 changes of booking, notified in due time, take place free of charge. For any further changes we will charge you an amount of €50 to compensate for our additional expenses.

Organising Company

GOACADEMY! Sprachschule Düsseldorf
GoAcademy! GmbH & Sprachencafe e.V. in GbR
Grafenberger Allee 78 - 80, 40237 Düsseldorf
GoAcademy! GmbH
Vertretungsberechtigter Geschäftsführer: Michael Rönitz
Registergericht: Amtsgericht Düsseldorf
Registernummer: HRB 58396 USt-IdNr. gem. § 27 a UStG: DE259575153
Sprachencafe e.V.
1.Vorsitzender Michael Rönitz
Vereinsregister Frankfurt am Main VR 8511
Tel.-Nr.: +49 (0) 211 68 41 52
Fax-Nr.: +49 (0) 211 68 44 32
E-Mail: info@goacademy.de

Registration / Withdrawal from the Course
1. Cancellations must be made at least 14 days before the beginning of the course otherwise the registration fees are due when the course commences. Any exceptions are subject to the schedule of fees and charges.
2. To be eligible for a discount, students must submit valid documentation prior to the start of the course. No discounts can be applied retrospectively.
3. The starting date of the course stated on the registration form is binding. Students shall only receive further notification from GoAcademy! Sprachschule Düsseldorf if there are any changes.

Cancellation Policy
1. Right of Cancellation
In the event of cancellation, you must notify GoAcademy! (a reason is not required) in writing by letter, email or fax at least 14 days before the course start date. The deadline shall commence after receipt of this notification but not prior to conclusion of the contract and also not before we have fulfilled our obligations to provide information as defined in § 312c Paragraph 2 BGB in conjunction with § 1 Paragraph 1, 2 and 4 BGB-InfoV as well as our duties under § 312e Paragraph 1 sentence 1 BGB in connection with § 3 BGB-InfoV.
Cancellations must be sent to:
GoAcademy! Sprachschule Düsseldorf
Grafenberger Allee 78 – 80
40237 Düsseldorf 
Tel.-No.: +49 (0) 211 68 41 52  | Fax-No.: +49 (0) 211 68 44 32 
Email: info@goacademy.de 

2. Consequences of Cancellation
In the case of an effective cancellation, mutually received benefits are to be returned and any derived profit (e.g. interest) must be surrendered. If you are unable to reimburse us for services received in whole or in part, you shall be obliged to compensate us in this respect. Your right of revocation expires prematurely if your contractual partner has started to perform the services before the end of the term of notice for the cancellation with your express consent or if you have arranged for the services to commence.
You must satisfy obligations to reimburse payments within 30 days. For you, this period begins on submission of your notice of cancellation; for us it begins on receipt thereof.End of Cancellation Policy.